Shipping/Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pomeroysclothing@gmail.com. Please note that returns will need to be sent to the following address:
136 W. Main St.
Mesa, AZ 85201
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pomeroysclothing@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as hemmed or otherwise altered items, special orders, or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on CLEARANCE items or gift cards.
Exchanges
if you received an item and you need to exchange it for another item, please contact us at pomeroysclothing@gmail.com and we will help you exchange your items. If you're unsure of the size/style you need, please call us at 480-833-0733 and we will do everything we can to help you get what will work for you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pomeroysclothing@gmail.com.
What are your shipping policies?
We assess a simple $9.99 flat rate shipping charge for all orders placed online regardless of order size. In general, we will be able to ship packages from our store in approximately 2-4 working days via UPS. This may be longer or shorter depending on a number of factors but we try to ship most items within that time frame. If you need expedited shipping, please call us directly and we will accommodate your request the best we can.